The Help Section

Please use the links on the left side of this page to navigate through the help section. Be sure to check out our FAQ section below as well. Thank you for shopping with Chelsey Minx


Q: Do you offer discrete shipping?
A: Yes we do. All orders come in a plain brown box with no markings or company logo. The return address is simply stated as CM Distribution.

Q: All the lingerie items or all the micro thongs are missing from my order. Where are they?
A: Most of our lingerie items are shipped from our East Coast warehouse. Our micro thongs are shipped from our West Coast warehouse. If you did not receive two tracking numbers please contact our customer service department at

Q: What size micro thongs should I order?
A: Our micro thongs run true-to-size, meaning that they are not super huge like other company's one size fits all lingerie. All micro thongs are made to wear across the hips so if you have small to average sized hips then you'd order S/M. If you have larger or more curvaceous hips then you should order M/L.

Q: When should I expect to receive my order?
A: Our production lead times very slighly depending on our order volume. Please be sure to check our production schedule noted at the top of our website. If you choose Super Saver Free Shipping it will take up to five to seven days to be delviered (time in transit). This does not include our product lead time. If you choose Standard 3-5 Day Shipping please allow the three to five days for time in tranist. And Express 2 Day Shipping can be delivered in 1-2 business days. As an example of what you may anticipate; an order placed on a Monday will be shipped on Tuesday and delivered on Thursday.

Do you have any questions? Please contact us by filling out this simple email form. Please be advised that has an email only customer service policy. Please be sure to use an email address you check regularly. Thank you.
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