Checking the status of your order is easy at Chelsey Minx. We will send you an email confirmation of your order after checking out that includes an order number. You can always check the current status of your order by visiting Chelsey Minx online and signing in to your account by entering the username and password you gave when placing your order. (If you've forgotten your password, see the instructions in this section on how to retrieve your lost password.)

Upon signing in, you will be presented with the “Account Information” page, which features information about your current and previous orders placed with Chelsey Minx. The current status of your order will be located on this screen. Click HERE to Login to your account now.

Please note we set up your account based on the billing email address you provide at the time of your order. If you've made multiple purchases with Chelsey Minx and used different billing email addresses, you will have an account for each email address provided.

Tracking Your Shipment

Once you order has shipped, a link will be posted in your account page online that allows you to see detailed tracking information on your shipment. You will also receive an email confirmation when your order has shipped that includes your tracking number (for domestic orders only). Please note that it may take 24 hours before tracking information appears on the carrier's web site. Regular orders are shipped out by Standard Delivery (ground) and typically take 3-10 business days. If you're concerned your shipment is late, please note the following before replying to customer service:

• Credit card authorization and verification must be received prior to processing.
• Express orders placed after 11AM PST won't be processed until the next day.
• Delivery occurs Monday through Friday, excluding holidays.
• United States Postal Service offers standard delivery Monday through Saturday.

Setting Up Your Account

When ordering with Chelsey Minx and proceeding to checkout, we ask that you register and provide account information such as shipping and billing addresses in order to process your order. During checkout, you may elect to proceed as a “Guest Shopper” or “Register” with Chelsey Minx by providing a username and password.

As a “Guest Shopper”, we will not store your account information and simply process your current order. However, you must still provide billing, shipping, and payment information during checkout. If you do not register and proceed as a “Guest Shopper”, you will not be able to retrieve real-time account information and shipping status online.

When you “Register” and create your account with Chelsey Minx, we'll remember your information so that shopping with Chelsey Minx is a breeze. To become a “Registered” user, simply provide a username and password when first setting up your account (Please note usernames and passwords are case-sensitive and must be longer than 5 alphanumeric digits). As a “Registered” user, you'll be able to check your current and past orders and account information online. You can always edit your account information by signing in to your account page.

Returns and Exchanges

Chelsey Minx is proud of its return policy and stands behind its merchandise. If you are not happy with your purchase, for any reason, please return it to us within 30 days of the date of purchase. Please consult the specific return instructions for all Special order or Drop-Shipped items. Only unwashed, unworn, or defective merchandise may be returned. Refunds will be issued in the original form of payment for price paid or a merchandise exchange. Please insure the contents of the package you are returning for full retail value and keep all shipping receipts, as we can not be responsible for returned merchandise lost in transit. Chelsey Minx will only refund the return shipping charges (up to the Standard Delivery rates for returned items) if the return is a result of our error. All returns/exchanges will be shipped back to you at our expense using Standard Delivery.

Credits are processed when we receive the returned merchandise. Please allow up to two billing cycles for the return credit to appear on your credit card statement.

Gifts may be exchanged for the same item or store credit in the amount of the original purchase. Gifts cannot be returned for cash. Gift wrapping charges and the shipping charges are not refundable.

Follow these simple steps to make a return or exchange:

1. Verify that your item(s) meet our Return Policy.
2. Go to our Returns/Exchanges web page by clicking here or email to customercare@chelseyminx.com and request a Return Merchandise Authorization number, or “RA” number.
3. Fill in the Returns form that was included with in your package. On the form, you will be able to indicate whether you would like to return the item(s) for credit, or make an exchange. Please circle one of the reasons for your return/exchange.
4. Enclose the packing slip in your package.
5. Use the return label attached to your packing slip.